After an open call, the Chengdu Consumers Association received the first complaint from Chengdu consumers about Da Vinci furniture last week. Da Vinci Chengdu Chengdu's appointment with the Consumer Council changed from the initial negative avoidance to actively cooperate with the investigation and mediation. Yesterday, Han Chongyang, deputy secretary general of the Chengdu Consumers Association, who was responsible for handling complaints about Da Vinci's household consumption, told reporters that on the 25th and 26th, Da Vinci Chengdu Company submitted a series of certification materials to the company. After investigation and verification, mediation will be formally organized as soon as possible, and the final settlement of the first complaint will be made.
Chengdu ’s first consumer complaint against Da Vinci furniture, Zhou, brought a furniture purchase contract and a delivery note to the Consumer Council, and said he wanted to help relatives to make a complaint. It is reported that at the end of 2009, Zhou's relatives bought more than 10 pieces of furniture, such as sofas, tables and cushions, at the Da Vinci Chengdu store, which cost more than 400,000 yuan. In April this year, Leonardo Da Vinci delivered the goods to her relatives' home. The sofa did not sit for long, and there were quality problems such as depressions. Zhou's relatives requested Da Vinci to provide customs declaration certificate of origin certificate, but the other party failed to do so. Now, Zhou's request is "regardless of whether the other party provides these proofs, I will ask for a return, as to whether the claim depends on the situation."
According to the investigation requirements of the Municipal Consumers Association, the sales manager of Da Vinci Chengdu and other three persons went to the Chengdu Consumers Association to investigate the situation. According to Han Chongyang, Da Vinci is willing to accept and cooperate with the investigation of relevant departments, and promises to provide the Consumer Association with all relevant certificates such as import declarations, certificates of origin, product quality inspection certificates, sales accounts and other related certificates as soon as possible. formalities. After the relevant procedures have been collected and sorted out, the Municipal Consumers Association will invite Chengdu Da Vinci to meet with consumers for negotiation and mediation. The Consumer Council will stand in the position of consumers, safeguard the legitimate rights and interests of consumers, and coordinate with relevant departments to properly coordinate and resolve conflicts.
It is also understood that the Sichuan Provincial Consumer Council has not yet collected direct complaints from consumers about Da Vinci's home furnishing. Liu Yabing, secretary general of the Provincial Consumer Council, said, "No matter whether there are formal consumer complaints, the 'Da Vinci' incident It gives us a warning that we need to carry out a general rational consumption education for the society, and we need to increase the cultivation of national brands. "At the same time, he also said," It is necessary to carry out a special rectification of the "fake foreign brand" on the market. . "
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